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Privacy Policy

This privacy policy sets out how Merlin Press uses and protects any information that you give us when you use this website.

Merlin Press is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Merlin Press may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

Merlin Press ensures its compliance with its obligations under the “GDPR” by:

  • keeping personal data up-to-date
  • by storing and destroying it securely
  • by not collecting or retaining excessive amounts of data
  • by protecting personal data from loss, misuse, unauthorised access and disclosure
  • by ensuring that appropriate technical measures are in place to protect personal data.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

Our legal basis for processing your personal data derives from:

  • Your explicit consent that we can keep you informed about our newsletter, events, and other activities organised by Merlin Press
  • The necessity to process data for the purpose of carrying out legal obligations.
  • Internal record keeping
  • To improve our products and services.

We may also contact you to inform you about services similar to what we have provided to you previously. In all correspondence, we will give you the option to opt out.

How long do we keep your personal data?

We will keep and delete your information according to our internal policies and will keep it no longer than reasonably necessary for the purposes for which we hold it, taking into account relevant legal and regulatory retention requirements (e.g. tax or health and safety requirements) and operational considerations.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address], or by changing it via your online account (if you have one)
  • by amending your privacy on our website via your online account (if you have one), or the privacy control panel settings

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our office in writing or by email:

Merlin Press Ltd
Central Books Building
50 Freshwater Rd
Chadwell Heath
London
RM8 1RX

info@merlinpress.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order or booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

IP addresses

We may collect information about the computer or mobile device from which you access the Site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. We use this information for system administration.

How we use cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of the computer or permanent memory of the mobile device from which you access the Site.

The cookies that we use allow us to recognise and count the number of visitors to the Site and to see how they move around the Site when they are using it. This helps us to improve the way the Site works by, for example, ensuring that users can find what they are looking for easily.

Another cookie the site uses is for the shopping/ordering cart. It contains no personal information, just an array of numbers that represent the products ID and quantity ordered. Its main use is so that the user does not lose their cart if they have a problem with their browser. The cookie is deleted if the user cancels or completes the order, or when it expires (after 2 hours of inactivity)

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What other data protection rights do you have?

Our Privacy and Cookie Policies take into account several laws, including:

  • the Data Protection Act 2018
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation (EU) 2016/679

Under UK data protection law, you have certain rights over personal information that we hold about you. These rights are summarised below. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.

You can assert your rights, raise a concern, or make a complaint about how we process your personal data by contacting our [customer services]. It will assist us, if you explain your request or concern and describe the personal information you are referencing as specifically as possible. In order to action your request, we may need to request further information or request that you provide proof of identity.

Your rights in relation to our processing of your personal information include:

  • Right to object to the processing of your data - you have the right to object to our processing of your personal data in certain circumstances.
  • Right to have inaccurate or incomplete personal information corrected or completed
  • Right to restrict processing – in certain circumstances, you have the right to ask us to stop making active use of the personal information that we retain in our records about you
  • Right of erasure - in certain circumstances, you have the right to request that we delete your personal information from our records.
  • Right of access - you can write to us to ask for confirmation of what information we hold relating to you and to request a copy of that information

If you are not happy with how we have handled your request or complaint, you can contact the Office of the Information Commissioner, which oversees the protection of personal data in the UK.

Alternatively, you may choose to contact the Information Commissioner directly about your complaint, regardless of whether you have raised it with us first.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@merlinpress.co.uk